Shipping policy

Lesstres Shipping Policy
Last updated: March, 2025

Lesstres strives to ensure smooth and reliable delivery of orders. In this policy you will find information about delivery times, costs and other important details.

1. DELIVERY TIMES
Orders are processed within 1-3 business days after payment confirmation. Delivery time, depending on the recipient's country and the selected warehouse location, is 7-20 business days. Delivery times are approximate and may change due to customs procedures or logistical disruptions.

2. SHIPPING PRICE
Free shipping on all orders, unless otherwise stated. If additional shipping costs apply, they will be visible during checkout.

3. ORDER TRACKING
When your order is shipped, you will receive an email with a tracking number (if provided by the supplier). Some shipments may not have tracking information, depending on the supplier and delivery method.

4. CUSTOMS AND TAXES
International orders may be subject to customs duties or import taxes. The buyer is responsible for all customs fees, if applicable, in their country. If the shipment is held at customs, the customer must contact the customs office themselves and provide the necessary documents.

5. DELIVERY DELAYS AND PROBLEMS
If your shipment has not arrived within the expected time, please contact us: info.lestres@gmail.com
Delays may occur due to high volume of orders (especially during the holiday season), customs inspections, weather conditions or other unforeseen disruptions.

6. INCORRECT OR INCOMPLETE ADDRESS
The buyer is responsible for the shipping address provided. If the shipment is returned due to an incorrect address, additional fees may apply for re-delivery.

7. LOST OR DAMAGED SHIPMENTS
If your order has been lost or arrived damaged:

Please contact us within 7 days of delivery.
Please provide clear photos or other evidence.
After investigating the situation, we may offer a refund or a new item.

If you have any questions about your shipment, please email us at info.lestres@gmail.com