Refund policy

Lesstres Return and Refund Policy
Last updated: March, 2025

Lesstres aims to ensure that you are satisfied with your purchase. If for any reason the product does not meet your expectations, please read our return and refund policy.

When can you request a return or refund?
You can request a return if:
1. You received a damaged or defective product.
2. You received the wrong product (different model, color or size than you ordered).
3, The product does not match the description (significantly different from the information provided on the product page).

We do not accept returns for:

1, Products that have been used, damaged after delivery or do not have the original packaging.

2, Products that have met the specified delivery time, but are no longer suitable for personal reasons (e.g. you have changed your mind).3, Custom-made or personalized products.

How to initiate a return?
If you would like to request a refund or compensation, please contact us within 14 days of receiving the item:
By email: info.lestres@gmail.com

Please include the following in your email:

1, Order number
2, Problem description
3, Clear photos or video of the item confirming the problem

3. Do I need to return the item?
Our suppliers do not provide a refund policy, so in most cases:
1, If the item is defective or damaged, we will refund your money or send you a new item free of charge.
2, In some cases, the supplier may request that you return the item - if this happens, we will provide you with all the necessary instructions.

4. Refund
 If your request is approved, your money will be refunded within 5-10 business days using the same payment method used to make the purchase.
 If you choose a replacement item, it will be shipped within the standard delivery time.

Note: If the return is not due to our error, the buyer will be responsible for the return shipping costs.
For delivery delays caused by customs or logistics issues, we do not refund money, but we will help resolve the situation.

5. Contact
If you have any questions about your return or compensation, please contact us:
info.lestres@gmail.com